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Course Description

This course introduces the principles of business process design for performance improvement. A systematic approach is used to teach students how to develop the design requirements for new business process architectures. Emphasis is placed on how to evaluate business process problems, analyze and design business processes to ensure organizational efficiency and effectiveness when new technologies are implemented. Opportunities for process improvement are based on the business strategy, the value proposition, improvement objectives of the organization, and the implementation of of-the-shelf software systems (eg. ERP, CRM, SRM). This course is intended to develop students' understanding of, and competence in the use of appropriate methods, tools and techniques of process analysis and design for organizational improvement. To ensure the development of the necessary competencies, students will work on a case study and use state-of-the-art business process frameworks, analysis and design methodologies and appropriate software tools to analyze, simulate and design the business process solutions.

Notes

Standard course outlines for Information Technology Management (CITM) courses are available on the ITM website.

Requisites

Prerequisite: CITM 100 or CITM 102 or in the 2-Year Business Technology Management Ontario College Diploma Graduate Program

Relevant Programs

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Course Sections

Class Number
5486
Type
LEC
Dates
Jan 13, 2020 to Apr 18, 2020
Delivery Options
Online  
Compulsory Fees
Domestic Fee non-credit $781.41 Click here to get more information
International Fee non-credit $0.00 Click here to get more information
Class Number
5485
Type
LEC
Days
Th
Time
6:30PM to 9:30PM
Dates
Jan 16, 2020 to Apr 16, 2020
Schedule
Contact Hours
42.0
Location
  • Downtown
Delivery Options
Classroom  
Compulsory Fees
Domestic Fee non-credit $781.41 Click here to get more information
International Fee non-credit $0.00 Click here to get more information
Class Number
1459
Type
LEC
Dates
May 04, 2020 to Jul 25, 2020
Delivery Options
Online  
Compulsory Fees
Domestic Fee non-credit $781.41 Click here to get more information
International Fee non-credit $0.00 Click here to get more information
Class Number
1458
Type
LEC
Days
M
Time
6:30PM to 9:30PM
Dates
May 04, 2020 to Aug 10, 2020
Schedule
Contact Hours
39.0
Location
  • Downtown
Delivery Options
Classroom  
Compulsory Fees
Domestic Fee non-credit $781.41 Click here to get more information
International Fee non-credit $0.00 Click here to get more information