Established in 2007, the Workplace Communication in Canada (WCC) Program provides exceptional intercultural communication and soft skills training. The WCC program helps professionals in the Canadian workplace to enhance awareness and understanding of cultural differences in communication. This can result in better utilization of diverse talent and increased productivity for today's global workplace.

The program’s goal is to maximize the employability and leverage preparedness for professional bridging programs of internationally educated professionals by implementing the following:

  • a competency-based curriculum (using detailed performance indicators)
  • a workplace-focused curriculum (materials developed in partnership with pan-professional and subject-matter experts)
  • an experiential curriculum (using role plays, simulations with actors, workplace scenarios, debate clubs, and group work)

What Will You Learn?

The Workplace Communication in Canada (WCC) will help you build soft skills and professional communication skills.

Soft skills are crucial because these are the social skills that enable us to work effectively and "fit into" the workplace.

Examples of soft skills include:

  • showing initiative
  • demonstrating integrity and ethical behaviour
  • being motivated
  • having a positive attitude

Professional communication skills are required to effectively exchange information.

Examples of professional communication skills include:

  • negotiating and influencing
  • interviewing and counselling
  • working in a team
  • delivering presentations

Soft skills and communication skills are critical for effective interpersonal communication. This involves verbal and non-verbal elements of communication including words, gestures, and body language which differ from culture to culture.

Cultural differences influence both our communication and our behaviour. What might be considered effective communication in some cultures might be viewed as unclear or inappropriate in others. "Workplace culture" (the collection of unwritten rules in the workplace) can be very different from country to country, and can prevent effective workplace integration. The need for effective intercultural communication skills among all employees is imperative in today's global workplace.

Course Series Requirements

  • Successful completion of 4 required courses

Those who successfully complete this course series are eligible to earn a Professional Development Award from The G. Raymond Chang School of Continuing Education. Once you have successfully completed the courses, email the Workplace Communication in Canada (WCC) program at wcc@ryerson.ca with your name, student number, and the course series you have completed. Upon verification, you will receive your professional development award.

Contact Us

For more information, contact Dr. Katerina Belazelkoska, Program Manager.

Phone:  416-979-5000, ext. 2174
Email:  katebela@ryerson.ca
Program Email: wcc@ryerson.ca

Additional Details