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Course Description

This course explores strategies to enhance the patient experience in the health care setting. Students will focus on developing and implementing patient experience projects and patient experience measurement and reporting tools. Skills unique to patient relations practitioner will also be developed including the concern resolution process, conflict management/resolution strategies, customer service coaching, and quality improvement and how it relates to improving the patient experience and contributes to relationship building in a health care setting.

Relevant Programs

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Course Sections

Class Number
5834
Type
LEC
Days
Th
Time
6:30PM to 9:30PM
Dates
Jan 16, 2020 to Apr 16, 2020
Schedule
Contact Hours
42.0
Location
  • Downtown
Delivery Options
Classroom  
Compulsory Fees
Domestic Fee non-credit $645.68 Click here to get more information
International Fee non-credit $0.00 Click here to get more information