Course DescriptionThis course focuses on the processes involved in the alignment and implementation of service management strategies. Its emphasis is on the optimization of operational capacity and capability, including facets of customer satisfaction, the engagement of the retail workforce and the use of problem solving techniques. In particular, students will develop organizational leadership strategies oriented to the alignment of these strategies and to the development of an engaged and productive workforce.
Sample Course Outline
The prerequisite may be waived if the student has specific professional experience. Individuals who do not have the prerequisite and who wish to take this course must contact the Academic Coordinator, Sean Sedlezky, at firstname.lastname@example.org for more information.
This course is part of the Retail Operations Course Series.