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Course Description

The quality of service that customers experience in retail settings is affected by many factors. As a result, the challenge for retailers is to provide an environment that instills a focus on customers and delivers the service required to satisfy those customers. This course introduces students to service quality management frameworks and principles. It examines how these principles are reflected in key organizational and management strategies, particularly those related to the management of the retail workforce.

Notes

This course is part of the Retail Operations Course Series. 

 

 

 

Requisites

Prerequisite: CRMG 200
Antirequisite: CHTH 102

Relevant Programs

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Course Sections

Class Number
1782
Type
LEC
Dates
May 04, 2020 to Jul 25, 2020
Delivery Options
Online  
Compulsory Fees
Domestic Fee non-credit $639.87 Click here to get more information
International Fee non-credit $0.00 Click here to get more information